Refund Policy

1. Marketplace deals

When you claim a deal listed on the Faceify Labs marketplace, there is no payment made to Faceify Labs. You submit your interest, we notify the clinic, and you pay the clinic directly at the time of your appointment at the discounted price shown on the listing.

Refund and cancellation terms for the procedure itself are between you and the clinic. If the clinic does not contact you within 30 days of your claim, or refuses to honour the listed price, please report it via ceo@faceifylabs.com; we will follow up with the clinic and, where appropriate, help you find an alternative.

2. Simulation credits (₹/$ simulator access)

Redeeming a simulation credit unlocks 24 hours of access to one available procedure simulator. Simulation credit purchases are non-refundable, subject to applicable law.

3. Annual surgeon and clinic seats

Annual surgeon seats, including those purchased during clinic setup, are non-refundable and are not pro-rated, subject to applicable law. Each purchase covers 12 months and requires manual renewal; there are no automatic renewal charges to cancel. Contact support@faceifylabs.com for billing changes.

4. Billing support

For questions about a charge or to report a billing issue, email ceo@faceifylabs.com from the address used to make the payment. Please include:

• The payment reference (such as your Razorpay payment ID or the original reference for an older purchase), if applicable.
• The deal title or product (simulation credits / annual seat).
• A brief description of the issue.

We acknowledge every billing inquiry within 1 business day.

5. Disputes

If you disagree with a refund decision, you may escalate to ceo@faceifylabs.com. Faceify Labs is the seller and Razorpay processes payments. You may also contact your payment provider or card issuer to raise a payment dispute.